Working with the BrightLink team is a breath of fresh air. As our IT services provider for nearly 20 years, Gene and Robin have exceeded our expectations every single time. Brightlink delivers flawlessly on on-site visits to alter system components, expert advice on systems integration, assistance with purchase and installation of new hardware or software, and troubleshooting of all IT issues. Companies often look at IT services as a dull topic and necessary evil. With Gene and Robin, IT services are an integral part of our workflow that is handled with unparalleled professionalism, top-notch expertise, and a good dose of humor and fun. What more could you ask for in a professional services provider?

Our company has been utilizing BrightLink for all of our IT needs for over fifteen years.  Being in the real estate investment, development and management business, we are heavily dependent on technology, storage and security.  During our long history with Brightlink, Gene and Robin have never let us down when we have had an emergency and they have helped us grow our IT capabilities to stay in line with the times.  During the early stages of the pandemic, Gene was able to get our entire team running remotely and efficiently in very short order, minimizing disruption to our business.  On the personal side, the Stevensons are both wonderful “salt of the earth” people.  We highly recommend Brightlink Technologies.

BrightLink is dependable, and we can always count on Gene to provide timely support. BrightLink understands our business and will never just make recommendations to sell the latest technology. They offer honest advice to meet our operational needs. Their support is flawless.

BrightLink is awesome.  Gene is hands-on knowledgeable and prompt to respond.  He stays current on market trends and advances and his advice has never let us down. Gene and Robin are very accessible and professional; Gene always responds to our issues in a timely fashion with a variety of alternatives to achieve the best resolutions. Billing is very fair, and this is a family business that takes pride in their talents. We have not been disappointed.

BrightLink is always looking to keep our costs low for necessary changes or upgrades to our business environment, and Gene usually has more than one option for us to consider. He has also helped us with other issues such as our Telephone System Update, which worked out very well for us. Robin is always on top of the invoicing and also sends updates and follow up reminders regarding Gene’s schedule and who will step in for him in the rare event that he is unavailable.

I like that BrightLink is a small company versus a big IT firm, because I know that I will be talking to Gene about any problems that arise; there is a comfort in working with the same person all of the time. Gene provides excellent service and is always willing to go above and beyond for his clients. He cares on a personal level, and we are more than just a business to him. BrightLink is trustful. I know that Gene always has the church’s best interest in mind. He has proven this time after time and has never steered us wrong. There is no one else who I would let work on our PCs and network.

BrightLink Technologies provides the Maryland Bankers Association with an extraordinary level of support for my teammates and me. Gene and Robin are more than consultants; they are valuable members of our team.